WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 2:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

Embroidery orders will ship within 2 weeks of placing the order. We offer you an option to choose the thread colors and it takes a little more time.

WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

ORDERING:

DO YOU OFFER GIFT CERTIFICATES?

Not at this time but it will be available soon.

WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?

Yes. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped.

WHY SHOULD I BECOME A REGISTERED USER?

You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift.Click here to register now.

WHY DID YOU CALL OR E-MAIL ME TO VERIFY MY ORDER?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

HOW DO I CHANGE OR CANCEL AN ORDER?

To cancel an order you recently completed, please call 210-590-8892 as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, Mastercard, American Express and PayPal.

ARE PURCHASES ON THIS WEBSITE REALLY TAX FREE?

We collect sales tax only in states where we have a physical office, store or dealer.

IS ORDERING OVER THE INTERNET SECURE?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.